|
How do I make a purchase?
Go
to the order form below the products. Click on the
"Add to
card" button and this will bring you to the
Paypal payment processor. Follow the step by step
form instructions as requested.
You can purchase more than
one product from the Paypay's shopping cart.
Alternatively you can add or edit quantity directly
from the cart's table.
How safe and secure will be my credit card to
purchase online?
We
use
Paypal for our secure online payment processor.
Paypal is a reliable and the World largest online
payment processor, user friendly and currently has
40 millions customers. The most
comprehensive
fraud-prevention program is one of the key
reasons PayPal is a safe way to pay online.
How do I receive my order?
Once
you have made the payment, a confirmation mail will
be sent to you by our payment processor. At
the same time we will also receive a confirmation
from Paypal. We will then proceed to arrange for the
product delivery. We use Fedex or EMS as our
air parcel service to send the merchandise.
It
normally take 5 to 12 working days to reach you,
depending on the country. You can check your status
of delivery online with your tracking number given
to you after the purchased.
Click here
to read our Shipping policy.
What
if the product I have purchased is not effective as
suggested in your products benefits?
All
our products are backed by a 30 days 100% customers
satisfaction guarantee. If the products cannot
benefit you and perform as described in our
website's catalog, please let us know by email and
we will
refund to you upon your reasonable complaint.
How do I request a refund if I am not satisfy with
the product?
Email to us or use
our
feedback form stating your description of the
unsatisfactory claims and invoice number. We will
verify the claim and if the reasons is acceptable,
we will send you a Return Authorization Number (RAN)
and the return instructions.
Your refund will be
in the form of check or bank transfer to your
account by Paypal.
Click here to read our return policy.
What is the products warranties period and how to
claim for the warranty?
All
products sold and shipped out by
Ozonebank.com are individually
tested and made sure are 100% in good
working conditions, properly pack with 1
year full manufacturer's warranties.
Click here for more details.
How to contact your technical
support if problem arises?
All
technical enquiries are handle by
our 24 Hours online support team at support@ozonebank.com or call our technical
personnel at +6-012-2069770
(Office hours: 9am to 6pm -
Malaysia Time).
Alternatively you can use our
Feedback form and we will get in
touch with you if necessary.
|
